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ISM LEAD Exam Syllabus Topics:
Topic
Details
Topic 1
- Risk and Compliance: This domain covers identifying, assessing, and mitigating potential threats while ensuring adherence to regulations in supply management.
Topic 2
- Corporate Social Responsibility and Ethics: This domain covers incorporating ethical and sustainable practices into decision-making and supply chain processes.
Topic 3
- Systems Capability and Technology: This domain covers developing talent and expanding skill sets among the supply management group members.
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ISM Leadership and Transformation in Supply Management Sample Questions (Q164-Q169):
NEW QUESTION # 164
A firm's procurement department significantly exceeds its established goals two years in a row. Senior management is concerned the goals are too easy and asks the supply manager to determine if procurement team members are being adequately challenged. Which of the following is the BEST course of action for the supply manager to take in order to assess the situation and provide a suitable answer to management?
- A. Review the job descriptions for each procurement role to validate that the descriptions are accurate
- B. Work with the finance department to set more challenging goals for the procurement team
- C. Verify with internal customers that team members goals are aligned with business goals
- D. Conduct a 360-degree feedback survey to measure the level of employee engagement and job satisfaction
Answer: C
Explanation:
Situation Analysis:
The procurement department has exceeded its goals, raising concerns about the adequacy of these goals.
Senior management questions whether the team is being adequately challenged.
Assessing Goals and Challenges:
360-Degree Feedback: Useful for employee engagement but may not address goal alignment.
Reviewing Job Descriptions: Ensures roles are well-defined but does not address goal difficulty.
Setting More Challenging Goals with Finance: Important but secondary to understanding current goal alignment.
Verifying with Internal Customers: Ensures procurement goals support broader business objectives and challenges.
Best Course of Action:
Verifying with Internal Customers: Confirms that procurement goals align with business objectives and identifies areas for more challenging targets.
Conclusion: Ensuring alignment with internal customers provides a comprehensive understanding of whether current goals are appropriate and where adjustments might be needed.
Reference:
"The Balanced Scorecard: Translating Strategy into Action" by Robert S. Kaplan and David P. Norton Performance management best practices from the Society for Human Resource Management (SHRM)
NEW QUESTION # 165
A company determines it may be subject to potential loss of intellectual property in several supplier contracts. This can be BEST described as what type of risk?
- A. Financial
- B. Operational
- C. Legal
- D. Brand
Answer: C
Explanation:
The potential loss of intellectual property in supplier contracts is a legal risk. Legal risks involve potential losses that arise from legal constraints, breaches of contract, or non-compliance with regulations. Intellectual property (IP) protection is a critical aspect of legal risk management in supply chain contracts, as it involves safeguarding proprietary information and technologies that give a company its competitive edge. Leadership in supply chain management involves ensuring that contracts are meticulously designed to protect IP and mitigate legal risks. Reference from leadership and transformation management documents stress the importance of robust legal frameworks and risk mitigation strategies to protect intellectual property in supplier relationships.
NEW QUESTION # 166
A junior buyer joins a procurement organization and spends the first month observing a senior buyer conduct various sourcing events. This is an example of what type of training delivery method?
- A. Shadowing
- B. One-on-one
- C. Learn-by-domg
- D. Mentoring
Answer: A
Explanation:
The junior buyer observing a senior buyer conduct various sourcing events is an example of shadowing.
Shadowing: This method involves one individual observing the day-to-day activities of another, gaining insights into their tasks and responsibilities. It is an effective way to learn through observation and informal mentorship.
On-the-Job Learning: Shadowing provides practical exposure to real-world scenarios and decision-making processes, which is crucial for developing the skills of a junior buyer.
Knowledge Transfer: This method facilitates the transfer of tacit knowledge, which can be difficult to acquire through formal training programs alone.
Reference:
Noe, R.A. (2017). Employee Training and Development. McGraw-Hill Education.
Goldstein, I.L., & Ford, J.K. (2002). Training in Organizations: Needs Assessment, Development, and Evaluation. Wadsworth.
NEW QUESTION # 167
A supply manager for JKL Corporation has been working on a large purchase with Supplier A for a new type of widget. During the negotiations, the supply manager asks Supplier A to warrant its products for a year rather than the typical 30 days. However, Supplier A does not accept the extended warranty terms. The supply manager shares this information with JKL's business team. The team wants to proceed with the purchase in any case, but the supply manager would still like for the team to reconsider its position. Which of the following would be the MOST appropriate way for the supply manager to influence the team?
- A. Ensure that no one approves the purchase order until Supplier A complies with the request
- B. Enter the requisition and wait to route it until Supplier A agrees to comply with the request
- C. Communicate the risks involved at each level of approval in the process so that it is clear to all
- D. Alert someone higher on the approval channel about the risks in Supplier A's proposal
Answer: C
Explanation:
* Risk communication: Clearly outlining the risks associated with the supplier's warranty terms ensures informed decision-making.
* Influence strategy: Providing detailed risk information at each approval level helps in building a consensus and potentially reconsidering the decision.
* Leadership principles: Transparent communication and advocacy for what is best for the organization are key tenets of effective supply management.
* Reference: "Influence: The Psychology of Persuasion" by Robert Cialdini emphasizes the importance of clear communication in influencing decisions.
NEW QUESTION # 168
A supply management department experiences a high number of sexual harassment complaints, resulting in the dismissal of the department manager. The new manager is tasked with improving discipline and creating a more positive, productive environment. Which of the following is the MOST effective course action for the new manager to take?
- A. Survey the department on the effectiveness of the current sexual harassment policy
- B. Meet with human resources to discuss implementation of a zero-tolerance policy
- C. Post examples of inappropriate employee behaviors
- D. Conduct a discussion of sexual harassment with a lunchtime learning group
Answer: B
Explanation:
The most effective course of action for the new manager to improve discipline and create a more positive, productive environment is to meet with human resources to discuss the implementation of a zero-tolerance policy on sexual harassment.
Zero-Tolerance Policy: Implementing a zero-tolerance policy sends a clear message that sexual harassment will not be tolerated under any circumstances. This helps in creating a safe and respectful work environment.
HR Collaboration: Working with HR ensures that the policy is well-structured, legally compliant, and effectively communicated to all employees. HR can also provide training and support for the policy's implementation.
Cultural Change: A zero-tolerance policy is a critical step towards changing the department's culture, ensuring that all employees understand the seriousness of the issue and the consequences of violating the policy.
Reference:
Equal Employment Opportunity Commission (EEOC) guidelines on sexual harassment.
Burke, R.J., & Cooper, C.L. (2005). Reinventing Human Resource Management: Challenges and New Directions. Routledge.
NEW QUESTION # 169
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