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100% Pass Quiz GCX-WFM - Cloud CX Workforce Management Certification Latest Valid Exam Pattern

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Quiz 2025 Valid Genesys Valid GCX-WFM Exam Pattern

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q72-Q77):

NEW QUESTION # 72
Which action can be taken if an agent's time-off request does not meet scheduling needs?
Response:

A. Deny the request and provide feedback on availability
B. Assign the request to the agent's supervisor for review
C. Approve the request and adjust forecast data
D. Automatically apply adherence penalties

Answer: A

NEW QUESTION # 73
When setting up a work plan, which setting allows you to configure shift activities?
Response:

A. Activity Code Manager
B. Work Plan Editor
C. Schedule Editor
D. Shift Configurator

Answer: B

NEW QUESTION # 74
Synchronizing time-off requests helps integrate these requests into agent adherence data.
Response:

A. True
B. False

Answer: A

NEW QUESTION # 75
What is the primary use of intraday monitoring?
Response:

A. To adjust agent roles
B. To view agent adherence on a weekly basis
C. To monitor current day's adherence and activity
D. To compare adherence between departments

Answer: C

NEW QUESTION # 76
Which two features in the Schedule Editor help administrators create and adjust schedules to meet business needs?
(Choose two)
Response:

A. Generate load-based schedules based on call volume predictions
B. Customize shift start and end times for individual agents
C. Approve time-off requests directly in the Schedule Editor
D. Set service goals for adherence tracking

Answer: A,B

NEW QUESTION # 77
......

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