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SIAMP시험난이도 & SIAMP시험덤프공부

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EXIN SIAMP 시험요강:

주제
소개

주제 1

Implement: In this section, the focus is given to using the SIAM framework in action and establishing governance.

주제 2

SIAM Practices Across the Stages: In this section of the exam, the focus is given to the application of core practices throughout the whole lifecycle.

주제 3

Discovery and Strategy: In this section, the focus is given to identifying service integration needs and designing the SIAM model.

주제 4

Run and Improve: In this part, candidates are tested for their ability to operate the SIAM framework. It also covers improving monitoring the performance and making sure that necessary adjustments are made.

주제 5

Plan and Build: This section of the exam focuses on defining roles, responsibilities, processes, and technologies for SIAM adoption and deployment.

>> SIAMP시험난이도 <<

SIAMP시험난이도 완벽한 시험 최신버전 덤프자료 다운

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최신 SIAM Professional SIAMP 무료샘플문제 (Q39-Q44):

질문 # 39
The SIAM Project Board has decided that a big bang implementation approach is unsuitable for ZYX What is the most likely reason for this decision?

A. The current service provider contracts have different termination periods.
B. The service levels must be maintained throughout the entire transition
C. The ZYXUK Directors want to use the approach suggested by SIAMRUS
D. Agile methods cannot be applied to a big bang implementation approach.

정답：A

설명：
* Understanding Big Bang Implementation:A big bang implementation approach involves transitioning all service elements simultaneously. This method is swift but high-risk, particularly when dealing with
* multiple service providers.
* Contractual Considerations:Different service providers often have contracts ending at various times.
Aligning all these to terminate simultaneously for a big bang approach is challenging and impractical.
This mismatch in termination periods means that transitioning all services at once would likely lead to contract breaches, penalties, or service disruption.
* Agile Methods Applicability:Agile methods focus on iterative and incremental delivery rather than a single, all-encompassing change. Although Agile could be challenging in a big bang approach, it's not the primary reason for ZYX's decision.
* Service Level Maintenance:Maintaining consistent service levels is critical during any transition. A phased approach ensures better control and less disruption, ensuring continuous service delivery.
* Strategic Alignment:Although the preferences of directors and external suggestions (like from SIAMRUS) influence decisions, they are not the fundamental reasons behind avoiding a big bang approach.
* Conclusion:The core issue lies in the contractual termination periods, making a phased implementation more feasible and less risky.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Implementation Approaches
* SIAM Professional Body of Knowledge (BoK), Contract Management Sections

질문 # 40
ZYX has gathered information about their current services. The CEO wants to keep up the momentum in the project by arranging a contract with SIAMRUS to be the external service integrator using their proposed SIAM model.
The CIO wants to investigate alternative service integration offerings and structures., to mitigate possible nsks.
The CEO has agreed to this
Considering the ZYX mandate for change and the ZYX corporate strategy, what is the best way to conduct this investigation?

A. Rank the organizations which match the ZYX profile according to their position in themarketplace by using benchmarks
B. Invite only the market leader organization to bid for the supply of the service integration services.
C. Maintain the project's momentum by asking SIAMRUS to create an outline bid
D. Analyze each potential provider's capabilities and alignment with ZYX's requirements and current service model
E. Select the best providers to informally test the validity of the proposed SIAM model
F. Assess the responses and invite the top three providers to bid for the provision of the service integrator.
G. Select all existing ZYX service providers for consideration, as these are familiar with ZYX -Invite service integration proposals from all of these existing ZYX service providers
H. - Research the marketplace for potential service integrators that can deliver ZYX's requirements
I. . Research the marketplace for potential external providers and assess current internal capabilities.
J. Compare similar market offerings to validate the SIAM model and role of the service integrator.
K. . Use the SIAMRUS proposal as a basis to examine the marketplace for potential providers of their SIAM model

정답：I

설명：
* Mandate for Change:ZYX's mandate for change requires a thorough investigation to ensure the chosen service integration model aligns with its strategic goals and mitigates potential risks.
* Marketplace Research:Exploring the marketplace for potential external service integrators provides insights into available options and industry best practices.
* Internal Capability Assessment:Evaluating current internal capabilities helps determine if internal resources can be leveraged or improved to meet SIAM requirements.
* Provider Analysis:Analyzing potential providers based on their capabilities and alignment with ZYX's specific needs ensures a tailored fit, reducing implementation risks.
* Informal Testing:Informally testing the validity of the proposed SIAM model with selected providers allows ZYX to gauge the practical applicability and make adjustments before formal engagement.
* Strategic Fit and Validation:This approach ensures that the final selection of the service integrator is well-informed, validated, and aligned with ZYX's strategic objectives, ensuring a smoother transition and better service outcomes.
References:
* SIAM Foundation Body of Knowledge (BoK), Chapter on Service Integration and Management Strategy
* SIAM Professional Body of Knowledge (BoK), Service Integrator Selection and Governance Sections

질문 # 41
A consequence of ZYX's SIAM transition is that the small IT team of 5 staff within ZYXUK, who currently develop and support small stand-alone applications, are being displaced, with their roles outsourced to a new external service provider. This external service provider will provide a standardized approach to the development and B support of bespoke applications across all of the ZYX organizations It is hoped that this will allow similar requirements from different ZYX organizations to be identified a more manner The impacted staff is expected to be reluctant to transfer to the new service provider, who is based outside of the UK and has a very different organizational culture B I he project team is concerned that these staff members may either be reluctant to pass on their knowledge of the existing applications, or may leave before knowledge transfer can take place What would be the most effective strategy for handling this risk?

A. identify a minimum set of documentation. Task the impact team to produce or update these documents for each application. Put in place a handover process which includes formal review and sign-off of the documents by the new service provider
B. Take immediate steps to embed staff from the new service provider, to work alongside the impacted staff members Initiate a coordinated exercise to ensure that all existing documentation regarding the applications is brought up to date.
C. identify the one or two key members of the team, who have the greatest knowledge of the applications Find these individuals suitable alternative roles within the retained IT capability, to ensure that the knowledge does not leave the organization
D. Provide clear communication to the impacted staff regarding why the change is happening, the implications for themselves and the timescales involved. Incentivize some or all of the impacted staff to remain throughout the handover and early life support phases.

정답：D

설명：
Understanding the Context:
The small IT team is being displaced and their roles outsourced, raising concerns about knowledge transfer and staff retention.
Communication Strategy:
Clear and transparent communication is crucial to ensure that staff understand the reasons behind the change, what it means for them, and the timeline of the transition.
This helps in reducing uncertainty and resistance.
Incentivizing Staff:
Offering incentives (financial or otherwise) encourages key staff members to stay during the critical phases of handover and early support.
This ensures that the knowledge and expertise necessary for a smooth transition are retained within the organization for as long as needed.
Risk Mitigation:
This strategy directly addresses the risk of staff leaving prematurely or being reluctant to share their knowledge, which could severely impact the project's success.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on Organizational Change Management ITIL 4: Create, Deliver and Support (CDS), Section on People Management and Communication

질문 # 42
ZYX has used a phased approach for implementing the SIAM model
- ZYXS is the service integrator and provides the service desk for the SIAM ecosystem
- NETSCO had all network services transitioned to them
- OUTSCO has been selected to provide hosting services
The next phase is to transition all services currently hosted by ZYXS and ZYXD to OUTSCO Due to time pressures, it has not been possible to test how the services will perform after transition.
The ZYX CEO is concerned about the risks to the services and the ability of ZYX to be able to carry out its business activities She wishes that an early life support (ELS) function is implemented What approach should be taken to resolve incidents and problems caused by the transition of services?

A. Complete the transition over a weekend when the number of people using the services will be low
B. Ensure that the ZYXS service desk is fully briefed and ready to handle any increase in call and incident volumes
C. Establish a data room containing all information about the services so that facts and data can be quickly checked
D. Set up a short-term function with staff from BANKSCO, ZYXS. ZYXD: ZYXG. NET$CO and OUTSCO

정답：D

설명：
Early Life Support (ELS): ELS involves providing additional support during the initial period after a transition to ensure stability and address any issues promptly.
Comprehensive Coverage: Setting up a short-term function with staff from all involved parties ensures comprehensive coverage and expertise in resolving incidents and problems caused by the transition.
Collaboration: Including staff from various service providers and internal teams fosters collaboration and knowledge sharing, essential for quick problem resolution.
Risk Mitigation: This approach directly addresses the CEO's concerns about risks to services and business activities by ensuring that experienced staff are available to handle issues as they arise.
Service Desk Preparation: While ensuring the service desk is ready to handle increased volumes is important, it alone is insufficient without dedicated resources to address specific transition-related issues.
Data Room: Establishing a data room is beneficial for information access but does not provide the necessary hands-on support required during the transition.
Reference:
SIAM Foundation Body of Knowledge (BoK), Chapter on Transition Planning and Support SIAM Professional Body of Knowledge (BoK), Early Life Support Sections

질문 # 43
The ZYXS IT Director has proposed to the CIO that ZYXS should be the service integrator in the new SIAM model. The CIO wants to validate if the necessary capabilities exist in ZYXS. The CIO has asked SIAMRUS to perform the assessment.
What is the first activity that SIAMRUS should carry out?

A. Compare the ZYXS service integration capabilities with the SIAM objectives and the target SIAM model
B. Identify and then map the stakeholders, process owners and managers for all services across ZYX
C. Assess the existing capabilities of each team in ZYXS and determine if they are at the required maturity
D. Prepare a heat map to provide a graphical summary of capabilities and show it to the CIO

정답：A

설명：
Objective and Context:
The ZYXS IT Director proposes ZYXS as the service integrator in the new SIAM model.
The CIO needs to validate if ZYXS possesses the necessary capabilities.
Assessment of Capabilities:
SIAMRUS must begin by comparing the current service integration capabilities of ZYXS with the defined SIAM objectives and the target SIAM model.
This involves identifying the specific capabilities required for the target SIAM model and evaluating whether ZYXS meets these requirements.
Alignment with SIAM Objectives:
This comparison ensures that ZYXS can fulfill the roles and responsibilities expected of the service integrator, in line with the overall goals of the SIAM implementation.
Initial Activity:
This step serves as the foundation for understanding gaps and strengths, which will guide further detailed assessments and development plans if necessary.
Reference:
SIAM Professional Body of Knowledge (BoK), Chapter on Capability Assessment ITIL 4: Direct, Plan and Improve (DPI), Section on Continual Improvement

질문 # 44
......

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