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Free PDF Quiz Fantastic Genesys - GCX-GCD - Genesys Cloud CX: Developer Certification Frequent Updates

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Genesys GCX-GCD Exam Syllabus Topics:

Topic
Details

Topic 1

Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.

Topic 2

Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.

Topic 3

Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.

Topic 4

Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

Topic 5

Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.

Topic 6

Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.

>> GCX-GCD Frequent Updates <<

100% Pass 2025 Genesys GCX-GCD: Unparalleled Genesys Cloud CX: Developer Certification Frequent Updates

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Genesys Cloud CX: Developer Certification Sample Questions (Q18-Q23):

NEW QUESTION # 18
The application requesting to create a new user does not need a specific scope.

A. True
B. False

Answer: B

Explanation:
In Genesys Cloud CX, an application requesting to create a new user must have the appropriate scope (e.g., user:adminoruser:create) granted. This scope ensures that the application has the necessary permissions to perform user creation actions.

NEW QUESTION # 19
Real-time user applications doing batch processing will likely tolerate delays and can choose to retry over several minutes.

A. True
B. False

Answer: B

Explanation:
Real-time user applications, particularly those requiring immediate data processing (like voice interactions or real-time analytics), cannot tolerate delays. They typically require low-latency and high-availability connections, and any delay may affect user experience. Batch processing, on the other hand, may tolerate delays and retries over a longer time.

NEW QUESTION # 20
Which protocol is used to transport digitized audio?

A. SIP over UDP
B. RTP over UDP
C. TCP
D. TLS

Answer: B

Explanation:
Genesys Cloud CX uses RTP (Real-time Transport Protocol) over UDP to transport digitized audio during voice interactions. RTP ensures real-time delivery, while UDP provides low-latency transmission, making it ideal for voice communication.

NEW QUESTION # 21
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

A. Performance > Workspace > Dashboards
B. Performance > Overview (Evaluations]
C. Admin > Contact Center
D. Admin > Quality

Answer: A

Explanation:
In Genesys Cloud CX, to view agent evaluation scores, evaluation activity, and calibration activity in real time, navigate toPerformance > Workspace > Dashboards. This path provides access to the Quality Administrator dashboard, which offers comprehensive insights into these metrics.
Reference:https://help.mypurecloud.com/articles/quality-administrator-dashboard/

NEW QUESTION # 22
For updating a user in Genesys Cloud CX which HTTP method must be used?

A. PATCH
B. DELETE
C. TRACE
D. POST

Answer: A

Explanation:
In Genesys Cloud CX, the PATCH HTTP method is used to update an existing user's information. This method allows partial updates, meaning you can modify specific user attributes without affecting the rest of the user data.

NEW QUESTION # 23
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